FAQs

The city does not control the pace or schedule of the work. Typically, most projects are finished within a week or two. However, because multiple internet service providers are building out their respective systems, a single residence or neighborhood may experience construction activities multiple times throughout the season. 

Final restoration of any items affected may take longer.  

These lines indicate the planned route for underground fiber installation.

No. These flags are legally required and are important for identifying underground utilities. They should not be removed until the project is completed. 

To find out who requested the locators, call 8 1-1 or go to gopherstateonecall.org. Click on "Search and Status," and under Location Information, search by county and street. 

The fiber companies must restore any affected areas (grass, sprinkler systems, invisible fences, asphalt, concrete, etc.). It does take a little time to get things restored properly, so we ask for your patience as they complete their work.

Residents are not obligated to subscribe to fiber optic internet service. However, they cannot prevent or refuse work occurring within the public right-of-way. 

A public right-of-way (ROW), or land set aside for public use, often extends 10-15 feet beyond the curb or street edge, sometimes reaching into a homeowner's front yard. Easement rights give the city the legal authority to use this land for public needs such as roadways, sidewalks, trails, and utility infrastructure.

If you have concerns or questions about the construction in your neighborhood, please refer to the contact number on the door hanger or on other notifications left by the internet service providers.